Returns
Our policy covers thirty (30) days for MOST products (14 days for ZL1 Addons products). Refunds and exchanges will NOT be provided for purchases beyond thirty (30) days from delivery.
Returns and exchanges will only be accepted if a Return Merchandise Authorization (RMA) number has been issued. Contact us to obtain an RMA number.
To be eligible for a return, the item must be unused, in the same condition that you received it and in the original packaging. Prior to returning the item, we require a minimum of two (2) photos; One (1) of the item and one (1) of the shipping box.
Partial refunds may be granted if any of the following applies;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than thirty (30) days after purchase
Some products may NOT be returned. Non-returnable products listed below;
- Gift cards
- Used or installed items
- Wheels that have had tires mounted on them. Chips/Tuners
- Tunes for Life memberships
- Items the customer has painted or modified
- Items that have been painted to match a requested color
- Vertical door kits
- LED lighting kits
- Items built on order
- ALL freight shipments such as but not limited to hoods and bumpers are not returnable
- ALL items shipping outside of the United States lower 48 states are not returnable
All sales are final for orders shipping outside of the United States lower 48 states. NO returns or exchanges will be granted.
Refunds
Shipping fees are non refundable and will be subtracted from all returns. Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
Professional installation and test fitment is recommended for all products. All products are installed at your own risk as we are not responsible for any damages related to the installation or use of any product we offer. Installation, paint and labor costs will not be covered for any returned product.
We reserve the right to refuse any package returned without authorization. Returns will be processed within two (2) weeks of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to your American Authority website account. Store credit is not redeemable for cash.
Once your return is received and inspected, if approved, then your refund will be processed within seven (7) business days. Credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
While refunds are immediate within our system, credit and bank institutions will vary in the time it takes to process the funds. If you haven’t received a refund within three (3) weeks, first check your credit card or bank account again. Then contact your credit card company or bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you would like to exchange an item for another, it’s best to obtain an RMA number to return the original item and then purchase the item you desire.
Shipping
To return your product, you must first request an RMA number. We'll then provide the proper return address based on the product and brand. Return merchandise packages should only be shipped after contacting us per the above instructions.
Buyers are responsible for return shipping fees. Our initial shipping costs are non-refundable. If you receive a refund, the cost of our initial shipping will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance. We recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages. Only the signature of an employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
Under no circumstances do we offer expedited shipping on orders, replacements or exchanges.
Please note that replacement orders will be canceled if there is no movement on the return label within ten (10) business days of the return label being created.
We will not accept a return of an item that is damaged, defective or has been used/installed. If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
Wrong Products
If you received a different product from the one you ordered, please contact us within 48 hours of delivery.
Missing Components
If you received a product that is missing components, please contact us within 48 hours of delivery.
Defective Products
Please check all merchandise for damage or defect within 48 hours of delivery, and before the item is used or installed.
For orders shipping to the United States, PR, GU, VI, APO/FP, if you receive a defective product please contact us within 48 hours of delivery. If the defect was not realized within 48 hours of delivery, please contact us immediately upon discovery of the defect.
Professional installation and test fitment is recommended for all products. All products are installed at your own risk as we are not responsible for any damages related to the installation or use of any product we offer. Installation, paint and labor costs will not be covered for any returned product.
Damaged Shipments
Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed. Freight shipments MUST be inspected at the time of delivery and refused if damage is found. We are not responsible for damaged shipments that have been signed for upon delivery.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, damage will occur despite our precautions. If you receive an item that has been damaged in shipping, please contact us within 48 hours of delivery.
We will request pictures to further assist with the completion of a damaged shipment claim. Please hold on to any damaged items as well as the box shipped in until further notice.
Unauthorized Returns
If you return a product without first obtaining a Return Merchandise Authorization (RMA) number as instructed above, we reserve the right to reject the entire return and/or impose additional charges.
Order Changes and Cancellations
Orders that have already shipped can NOT be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
Pre Orders and orders for products built on order can NOT be cancelled. The only exception is if the item has not shipped within five (5) business days of the posted lead time.
If you need to change or cancel and order shipping outside of the United States lower 48 states, we strongly suggest you contact us as soon as possible.
Please double check that your order details are correct before submitting your order.
If you need to change the address on an order that has already been shipped, please contact us. There will be a fee imposed by the shipping carrier to reroute the order while in transit. The customer is responsible for all change fees. Note, some carriers will not allow an address change once in transit.
For orders shipping outside of the United States lower 48 states, you may not make any changes or modifications to your order once it has been shipped. Additionally, you may not cancel your order once it is placed.
Undeliverable or Refused Shipments
Packages will be returned to shipper by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the carrier facility, or if the recipient refused delivery. All packages returned shipper us for the above reasons can take up to three (3) weeks to be processed. We may charge a restocking fee at our discretion.
For orders shipping outside of the United States lower 48 states, the return shipping costs of any refused or undeliverable shipment(s) may be deducted from any refund at our discretion.
Please review our Freight Disclaimer below for special instructions regarding freight shipments.
Freight Handling Disclaimer
Some oversized products such as but not limited to bumpers and hoods are shipped via freight carriers. Once shipped, these orders can not be cancelled and are not returnable. Please read below to understand more about how the freight shipping process works.
Receiving Your Shipment:
- It is the customer's responsibility to schedule and accept delivery in a timely manner. Freight shipments being delivered to residential locations may be delayed if the freight carrier is unable to contact you by phone.
- If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
- Shipments should ONLY be refused if there is physical damage.
Inspecting Your Shipment:
- It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
- If there is any visible damage to the packaging, request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact us to get the claim process started.
- Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
- Verify all components are in the package(s). If something appears to be missing, contact us within 48 hours of delivery. Failure to notify us within 48 hours of delivery may result in denial of replacement parts.
Concealed Damage:
- Should you discover damage to your item which was concealed at the time of delivery contact us within 48 hours of delivery.
- Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.
Additional Fees:
- While the shipping fee is included in all product prices, this fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
- Storage before Delivery
- Inside or Limited Access Delivery
- Redelivery due to a Missed Appointment
- Address Corrections
- If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at the manufacturer’s discretion.
- Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the shipper.
We reserve the right to change or amend our policies and procedures at any time without notification.
