Shipping policy

Shipping Included In All Prices

Shipping fees are included in all prices for Standard ground delivery service and are only valid for shipping addresses within the 48 contiguous United States. Unless otherwise noted, truck freight and oversize fees are also included within all prices. 

While the shipping fee is included in prices, this fee does not include any ancillary services that may be added by the carrier. Any of the following may result in an additional cost to you:

  • Storage before delivery
  • Inside or limited access delivery
  • Redelivery due to a missed appointment
  • Address corrections
  • Customs fees and/or duties for International shipments

All shipping fees are non-refundable and may be deducted from refunds. 

Shipping Lead Times

Most products ship directly by the manufacturer. Orders generally ship Monday through Friday unless these days fall on a U.S. holiday in which shipping days will be adjusted accordingly. The lead times for products vary and while no lead time is guaranteed, estimated lead times can be found within each product description. Products noted as Per-Order require additional lead time.

Under no circumstances do we offer expedited shipping on orders, replacements or exchanges.

Back Orders

In the event of a back ordered item, we will ship the in stock items when available. We will contact you via email to inform you of the out of stock item and give you the option to 1) change the item to an in stock part, 2) hold the back order until the item is in stock or 3) cancel the order for a full refund. 

Most back ordered items are normally replenished within about two weeks of placing an order with the manufacturer. Unfortunately, this cannot be said for all out of stock products, especially during the holidays and the spring and summer months.  

For the current ETA of an out of stock part, please contact us.

Shipping Methods

Billing addresses that do not match that which is registered with the credit card used to place the order may cause delays. 

Many products are too large to ship to P.O. boxes. We strongly recommend that you provide a physical delivery address to avoid delays, delivery issues or additional charges.

Most all products will ship via standard USPS or FedEx or UPS to all locations in the Continental 48 States. 

All packages destined for APO/FPO addresses will most likely ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. 

Shipping to an APO / FPO, Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, Canada and even Worldwide may be available by various shipping carriers. Additional shipping fees as well as brokerage and tax fees are the responsibility of the customer. Please contact us for a shipping rate estimate. 

Oversized products such as bumpers and hoods will ship via freight by various freight carriers. Freight shipments will NOT ship outside the Continental 48 States.

Shipment Tracking

For orders that require shipping, an email with the tracking number will be provided via a valid email address used to place the order. Tracking information is also available by logging into your account (using the same email address used to place your order) and clicking the “Order History & Tracking” link. (For more information about your account, click here.)

If you have not received a tracking number within the products posted lead time, please contact us for information.

Damaged Shipments

We expect all manufacturers to pack each order carefully and all carriers to handle packages with care to prevent damages. From time to time, damage will occur despite our precautions.

For items shipped through a parcel carrier (eg. USPS, UPS, FedEx), if you receive an item that has been damaged in transit please contact us within 48 hours of receipt. Provide at least two (2) photos of any damage to the product(s), one (1) photo of the box(s) and one (1) photo of the shipping label on the box(s).

Please hold on to the original item, including the packaging and packing material. In many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. If no one comes to inspect the package, or they do not take it with them when they do, please contact us.

For items shipped through a freight carrier, do not sign for or otherwise accept any items with visible physical damage. These items should be refused and returned to shipper (see the Freight Handling Disclaimer below for more information). If the freight carrier did not require your signature or did not allow inspection of the shipment, contact us immediately.

We do not offer refunds for damaged shipments. A replacement may be sent pending damage claim investigation. 

Lost Shipments

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the estimated lead time posted within the product description. Also note that the weekend and holidays do not count as shipping days.

If you have not received your order even after the tracking shows it was delivered, contact us within 48 hours so that we may investigate.

If your package shipped and hasn’t been received within the estimated delivery date stated in the shipping carriers tracking details, please double check the tracking for updates or additional information. If no additional information is available, please contact us so that we may investigate.

For missing UPS or FedEx shipped packages:

  • A UPS trace investigation takes up to eight (8) business days to be completed. 

For missing USPS packages:

  • Allow USPS seven (7) business days after the expected date of delivery to locate the package. 

For missing Freight packages:

  • Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case by case basis.

For missing packages that have been shipped to an APO/FPO:

  • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If you still have not received your package after 60 days then please contact us to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

We do not offer refunds for lost shipments. A replacement may be sent pending the lost package claim investigation. Any package determined by the investigation to have been delivered to the proper shipping address will not be replaced.

Wrong Products

If you received a different product from the one you ordered, please contact us within 48 hours of delivery. 

Missing Components

If you received a product that is missing components, please contact us within 48 hours of delivery.

Undeliverable or Refused Shipments

Packages will be returned to shipper by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the shipping carrier's facility, or if the recipient refused delivery of a non damaged shipment. All packages returned to shipper for any of these reasons can take up to 3 weeks to be processed. The initial and return shipping costs as well as any additional shipping carrier fees of any refused or undeliverable shipment(s) are the responsibility of the customer and will be deducted from the refund. A restocking fee may be deducted at the manufacturer's discretion.

Freight Handling Disclaimer

Some oversized products such as but not limited to bumpers and hoods are shipped via freight carriers. Once shipped, these orders can not be cancelled and are not returnable. Please read below to understand more about how the freight shipping process works.

Receiving Your Shipment

  • It is the customer's responsibility to schedule and accept delivery in a timely manner. Freight shipments being delivered to residential locations may be delayed if the freight carrier is unable to contact you by phone.
  • If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
  • Shipments should ONLY be refused if there is physical damage.

Inspecting Your Shipment

  • It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
  • If there is any visible damage to the packaging, request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact us to get the claim process started.
  • Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
  • Verify all components are in the package(s). If something appears to be missing, contact us within 48 hours of delivery. Failure to notify us within 48 hours of delivery may result in denial of replacement parts.

Concealed Damage

  • Should you discover damage to your item which was concealed at the time of delivery contact us within 48 hours of delivery. 
  • Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.

Additional Fees

  • While the shipping fee is included in all product prices, this fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
    • Storage before Delivery
    • Inside or Limited Access Delivery
    • Redelivery due to a Missed Appointment
    • Address Corrections
  • If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at the manufacturer’s discretion.
  • Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the shipper.

We reserve the right to change or amend our policies and procedures at any time without notification.