Shipping fees are included in all prices for Standard ground delivery service and are only valid for shipping addresses within the 48 contiguous United States. Unless otherwise noted, truck freight and oversize fees are also included within all prices.
While the shipping fee is included in prices, this fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
All shipping fees are non-refundable and may be deducted from refunds.
Most products ship directly by the manufacturer. Orders generally ship Monday through Friday unless these days fall on a U.S. holiday in which shipping days will be adjusted accordingly. The lead times for products vary and while no lead time is guaranteed, estimated lead times can be found within each product description. Products noted as Per-Order require additional lead time.
Under no circumstances do we offer expedited shipping on orders, replacements or exchanges.
In the event of a back ordered item, we will ship the in stock items when available. We will contact you via email to inform you of the out of stock item and give you the option to 1) change the item to an in stock part, 2) hold the back order until the item is in stock or 3) cancel the order for a full refund.
Most back ordered items are normally replenished within about two weeks of placing an order with the manufacturer. Unfortunately, this cannot be said for all out of stock products, especially during the holidays and the spring and summer months.
For the current ETA of an out of stock part, please contact us.
Billing addresses that do not match that which is registered with the credit card used to place the order may cause delays.
Many products are too large to ship to P.O. boxes. We strongly recommend that you provide a physical delivery address to avoid delays, delivery issues or additional charges.
Most all products will ship via standard USPS or FedEx or UPS to all locations in the Continental 48 States.
All packages destined for APO/FPO addresses will most likely ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered.
Shipping to an APO / FPO, Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, Canada and even Worldwide may be available by various shipping carriers. Additional shipping fees as well as brokerage and tax fees are the responsibility of the customer. Please contact us for a shipping rate estimate.
Oversized products such as bumpers and hoods will ship via freight by various freight carriers. Freight shipments will NOT ship outside the Continental 48 States.
For orders that require shipping, an email with the tracking number will be provided via a valid email address used to place the order. Tracking information is also available by logging into your account (using the same email address used to place your order) and clicking the “Order History & Tracking” link. (For more information about your account, click here.)
If you have not received a tracking number within the products posted lead time, please contact us for information.
We expect all manufacturers to pack each order carefully and all carriers to handle packages with care to prevent damages. From time to time, damage will occur despite our precautions.
For items shipped through a parcel carrier (eg. USPS, UPS, FedEx), if you receive an item that has been damaged in transit please contact us within 48 hours of receipt. Provide at least two (2) photos of any damage to the product(s), one (1) photo of the box(s) and one (1) photo of the shipping label on the box(s).
Please hold on to the original item, including the packaging and packing material. In many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. If no one comes to inspect the package, or they do not take it with them when they do, please contact us.
For items shipped through a freight carrier, do not sign for or otherwise accept any items with visible physical damage. These items should be refused and returned to shipper (see the Freight Handling Disclaimer below for more information). If the freight carrier did not require your signature or did not allow inspection of the shipment, contact us immediately.
We do not offer refunds for damaged shipments. A replacement may be sent pending damage claim investigation.
Occasionally packages are lost or misrouted during transit. Before contacting us, please note the estimated lead time posted within the product description. Also note that the weekend and holidays do not count as shipping days.
If you have not received your order even after the tracking shows it was delivered, contact us within 48 hours so that we may investigate.
If your package shipped and hasn’t been received within the estimated delivery date stated in the shipping carriers tracking details, please double check the tracking for updates or additional information. If no additional information is available, please contact us so that we may investigate.
For missing UPS or FedEx shipped packages:
For missing USPS packages:
For missing Freight packages:
For missing packages that have been shipped to an APO/FPO:
We do not offer refunds for lost shipments. A replacement may be sent pending the lost package claim investigation. Any package determined by the investigation to have been delivered to the proper shipping address will not be replaced.
If you received a different product from the one you ordered, please contact us within 48 hours of delivery.
If you received a product that is missing components, please contact us within 48 hours of delivery.
Packages will be returned to shipper by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the shipping carrier's facility, or if the recipient refused delivery of a non damaged shipment. All packages returned to shipper for any of these reasons can take up to 3 weeks to be processed. The initial and return shipping costs as well as any additional shipping carrier fees of any refused or undeliverable shipment(s) are the responsibility of the customer and will be deducted from the refund. A restocking fee may be deducted at the manufacturer's discretion.
Some oversized products such as but not limited to bumpers and hoods are shipped via freight carriers. Once shipped, these orders can not be cancelled and are not returnable. Please read below to understand more about how the freight shipping process works.
Receiving Your ShipmentInspecting Your Shipment
Concealed Damage
Additional Fees
We reserve the right to change or amend our policies and procedures at any time without notification.
Our policy covers thirty (30) days for MOST products. Refunds and exchanges will NOT be provided for purchases beyond thirty (30) days from delivery.
Returns and exchanges will only be accepted if a Return Merchandise Authorization (RMA) number has been issued. Contact us to obtain an RMA number.
To be eligible for a return, the item must be unused, in the same condition that you received it and in the original packaging. Prior to returning the item, we require a minimum of two (2) photos; One (1) of the item and one (1) of the shipping box.
Partial refunds may be granted if any of the following applies;
Some products may NOT be returned. Non-returnable products listed below;
All sales are final for orders shipping outside of the United States lower 48 states. NO returns or exchanges will be granted.
Shipping fees are non refundable and will be subtracted from all returns. Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
Professional installation and test fitment is recommended for all products. All products are installed at your own risk as we are not responsible for any damages related to the installation or use of any product we offer. Installation, paint and labor costs will not be covered for any returned product.
We reserve the right to refuse any package returned without authorization. Returns will be processed within two (2) weeks of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to your American Authority website account. Store credit is not redeemable for cash.
Once your return is received and inspected, if approved, then your refund will be processed within seven (7) business days. Credit will automatically be applied to your credit card or original method of payment.
While refunds are immediate within our system, credit and bank institutions will vary in the time it takes to process the funds. If you haven’t received a refund within three (3) weeks, first check your credit card or bank account again. Then contact your credit card company or bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged. If you would like to exchange an item for another, it’s best to obtain an RMA number to return the original item and then purchase the item you desire.
To return your product, you must first request an RMA number. We'll then provide the proper return address based on the product and brand. Return merchandise packages should only be shipped after contacting us per the above instructions.
Buyers are responsible for return shipping fees. Our initial shipping costs are non-refundable. If you receive a refund, the cost of our initial shipping will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance. We recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages. Only the signature of an employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
Under no circumstances do we offer expedited shipping on orders, replacements or exchanges.
Please note that replacement orders will be canceled if there is no movement on the return label within ten (10) business days of the return label being created.
We will not accept a return of an item that is damaged, defective or has been used/installed. If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
If you received a different product from the one you ordered, please contact us within 48 hours of delivery.
If you received a product that is missing components, please contact us within 48 hours of delivery.
Please check all merchandise for damage or defect within 48 hours of delivery, and before the item is used or installed.
For orders shipping to the United States, PR, GU, VI, APO/FP, if you receive a defective product please contact us within 48 hours of delivery. If the defect was not realized within 48 hours of delivery, please contact us immediately upon discovery of the defect.
Professional installation and test fitment is recommended for all products. All products are installed at your own risk as we are not responsible for any damages related to the installation or use of any product we offer. Installation, paint and labor costs will not be covered for any returned product.
Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed. Freight shipments MUST be inspected at the time of delivery and refused if damage is found. We are not responsible for damaged shipments that have been signed for upon delivery.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, damage will occur despite our precautions. If you receive an item that has been damaged in shipping, please contact us within 48 hours of delivery.
We will request pictures to further assist with the completion of a damaged shipment claim. Please hold on to any damaged items as well as the box shipped in until further notice.
If you return a product without first obtaining a Return Merchandise Authorization (RMA) number as instructed above, we reserve the right to reject the entire return and/or impose additional charges.
Orders that have already shipped can NOT be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
Pre Orders and orders for products built on order can NOT be cancelled. The only exception is if the item has not shipped within five (5) business days of the posted lead time.
If you need to change or cancel and order shipping outside of the United States lower 48 states, we strongly suggest you contact us as soon as possible.
Please double check that your order details are correct before submitting your order.
If you need to change the address on an order that has already been shipped, please contact us. There will be a fee imposed by the shipping carrier to reroute the order while in transit. The customer is responsible for all change fees. Note, some carriers will not allow an address change once in transit.
For orders shipping outside of the United States lower 48 states, you may not make any changes or modifications to your order once it has been shipped. Additionally, you may not cancel your order once it is placed.
Packages will be returned to shipper by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the carrier facility, or if the recipient refused delivery. All packages returned shipper us for the above reasons can take up to three (3) weeks to be processed. We may charge a restocking fee at our discretion.
For orders shipping outside of the United States lower 48 states, the return shipping costs of any refused or undeliverable shipment(s) may be deducted from any refund at our discretion.
Please review our Freight Disclaimer below for special instructions regarding freight shipments.
Some oversized products such as but not limited to bumpers and hoods are shipped via freight carriers. Once shipped, these orders can not be cancelled and are not returnable. Please read below to understand more about how the freight shipping process works.
We reserve the right to change or amend our policies and procedures at any time without notification.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
